Studio Policies:
Thank you for taking the time to review my studio polices. My goal is to provide you with a satisfying shopping experience.
All my findings are sterling silver unless noted or requested. As much as possible, I used American sourced materials. Due to the natural variations in sea glass you may notice a slight variance in the color from the color on your monitor. I will try to give you the most accurate description of the item.
If you need more details you can use the CONTACT ME tab or email me at FishPrincessDesigns@hotmail.com. If you would like a custom item please contact me, and let's see what we can create! Most of the designs can be ordered in custom metals (sterling silver, 14k gold filled, or copper) and in other colors and lengths.
PAYMENT:
Payments are due directly on purchase. Any payments not made within 3 days will result in your sale being canceled and the item relisted. Payments are accepted through PayPal using your debit/credit card or PayPal account. A PayPal account is not required if you are using a credit card. This is the safest, most secure way for both of us. If you are having problems with the payment process, please let me know. I'll will help you through the process.
CHECKS & MONEY ORDERS:
I would be happy to accept your personal checks and money orders that are drawn on US funds. I will have to place a 10 day hold before shipping however, to be sure the funds have cleared my bank. Please contact me for mailing instructions, as PayPal does not currently support payment by checks or money orders.
SALES TAX:
All Michigan sales will have 6% sales tax added to the item sales price.
SHIPPING:
All items are shipped free to the United States and Canada. Other Countries will be charged a flat $5.00 per order. Items are usually shipped out the next business day after confirmation of payment. All items will be shipped USPS 1st class mail to your PayPal address, unless otherwise specified. Please allow 5-7 business days for delivery within the US. Shipments outside the US may take 1-6 weeks, please allow enough time for delivery. In the US, I ship with Delivery Confirmation. Items are packaged in a gift box and packed inside either a bubble mailer or box for safe shipping to you.
All international orders will be shipped USPS first class mail. International buyers are responsible for all fees, taxes and tariffs, duties associated with shipping to their respective countries. According to US Postal regulations, I list the purchase price of the items on the customs forms and mark the items as merchandise, not gifts. Due to import restrictions and taxes, I do not accept returns on international orders.
REFUNDS AND EXCHANGES:
My goal is to be sure you are 100% satisfied with your purchase. If for any reason you are not happy with your purchase, please contact me. I will work with you to resolve any issues promptly. If you are not happy with your purchase you may return any item within 7 days of receipt. The item must be unworn and repackaged and returned in the same condition as received. Buyer is responsible for the return postage. I will refund the full amount less the shipping and $5.00 for ear wires-as these cannot be reused-no exceptions. I try to make and ship each piece as carefully as I can. But if there is a problem, I will repair faulty items free of charge within 1 month of purchase. I will not, however, be responsible for any accidental damage (such as breakage due to dropping) or damage as the result of unreasonable wear and tear. Do to the nature of the materials, I cannot guarantee the availability of the exact match of materials. I will do my best to see you are satisfied.
ADDITIONAL POLICIES AND FAQ:
Custom orders:
I love working on custom orders! Contact me with your ideas! Do you have a favorite color or occasion that you would like something designed uniquely for you? Just drop me a line-I can usually make custom work within 2-3 weeks-but if you need it right away-(Oops! you almost forgot your best friends birthday! Or I'm sorry, do these make it better) I'll do my best to get it to you as soon as I can. Bridal party orders should be placed at least 1 month ahead of the wedding, in order to complete your order timely. If you need it sooner, contact me to arrange the timely completion of your order. Custom orders do require a 50% down payment.
I appreciate your business. Please remember to leave me feedback after you receive your items. Items are made in a smoke/pet free home. I try to recycle as many packaging items as I can.
All my findings are sterling silver unless noted or requested. As much as possible, I used American sourced materials. Due to the natural variations in sea glass you may notice a slight variance in the color from the color on your monitor. I will try to give you the most accurate description of the item.
If you need more details you can use the CONTACT ME tab or email me at FishPrincessDesigns@hotmail.com. If you would like a custom item please contact me, and let's see what we can create! Most of the designs can be ordered in custom metals (sterling silver, 14k gold filled, or copper) and in other colors and lengths.
PAYMENT:
Payments are due directly on purchase. Any payments not made within 3 days will result in your sale being canceled and the item relisted. Payments are accepted through PayPal using your debit/credit card or PayPal account. A PayPal account is not required if you are using a credit card. This is the safest, most secure way for both of us. If you are having problems with the payment process, please let me know. I'll will help you through the process.
CHECKS & MONEY ORDERS:
I would be happy to accept your personal checks and money orders that are drawn on US funds. I will have to place a 10 day hold before shipping however, to be sure the funds have cleared my bank. Please contact me for mailing instructions, as PayPal does not currently support payment by checks or money orders.
SALES TAX:
All Michigan sales will have 6% sales tax added to the item sales price.
SHIPPING:
All items are shipped free to the United States and Canada. Other Countries will be charged a flat $5.00 per order. Items are usually shipped out the next business day after confirmation of payment. All items will be shipped USPS 1st class mail to your PayPal address, unless otherwise specified. Please allow 5-7 business days for delivery within the US. Shipments outside the US may take 1-6 weeks, please allow enough time for delivery. In the US, I ship with Delivery Confirmation. Items are packaged in a gift box and packed inside either a bubble mailer or box for safe shipping to you.
All international orders will be shipped USPS first class mail. International buyers are responsible for all fees, taxes and tariffs, duties associated with shipping to their respective countries. According to US Postal regulations, I list the purchase price of the items on the customs forms and mark the items as merchandise, not gifts. Due to import restrictions and taxes, I do not accept returns on international orders.
REFUNDS AND EXCHANGES:
My goal is to be sure you are 100% satisfied with your purchase. If for any reason you are not happy with your purchase, please contact me. I will work with you to resolve any issues promptly. If you are not happy with your purchase you may return any item within 7 days of receipt. The item must be unworn and repackaged and returned in the same condition as received. Buyer is responsible for the return postage. I will refund the full amount less the shipping and $5.00 for ear wires-as these cannot be reused-no exceptions. I try to make and ship each piece as carefully as I can. But if there is a problem, I will repair faulty items free of charge within 1 month of purchase. I will not, however, be responsible for any accidental damage (such as breakage due to dropping) or damage as the result of unreasonable wear and tear. Do to the nature of the materials, I cannot guarantee the availability of the exact match of materials. I will do my best to see you are satisfied.
ADDITIONAL POLICIES AND FAQ:
Custom orders:
I love working on custom orders! Contact me with your ideas! Do you have a favorite color or occasion that you would like something designed uniquely for you? Just drop me a line-I can usually make custom work within 2-3 weeks-but if you need it right away-(Oops! you almost forgot your best friends birthday! Or I'm sorry, do these make it better) I'll do my best to get it to you as soon as I can. Bridal party orders should be placed at least 1 month ahead of the wedding, in order to complete your order timely. If you need it sooner, contact me to arrange the timely completion of your order. Custom orders do require a 50% down payment.
I appreciate your business. Please remember to leave me feedback after you receive your items. Items are made in a smoke/pet free home. I try to recycle as many packaging items as I can.